AI reaches restaurant complaints: retouched photos to avoid paying
Restaurants and delivery platforms are detecting complaints backed by images manipulated with artificial intelligence. A Galician restaurant reported that some customers tried not to pay using a video of insects on the tablecloth. The Deleito chain estimates losses of 500 to 600 euros per month per location from these complaints and now photographs orders before delivering them. Just Eat says it uses a "multifactorial verification" of photos. Fact-checkers warn that detectors offer indications, not certainties.
In 40 seconds
- A Galician restaurant suspected that a video with insects used to avoid paying was manipulated with AI; the customers ended up paying
- Deleito, with 13 locations in Spain, estimates losses of 500 to 600 euros per month per location and 5,000 to 6,000 euros monthly for the chain
- The chain photographs orders before they leave the kitchen with the Bronze tool to document what was sent
Read the full story at EL PAÍS
IASummary generated by artificial intelligence from a story by EL PAÍS. It may contain errors: the original source prevails.
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