Gartner: only 11% of consumers would let AI decide their purchase
A Gartner study published in May 2026, surveying 322 U.S. consumers in January of that year, found that only 11% would be willing to let AI make the purchase decision for them. 31% would accept AI narrowing options for household items and 28% for personal electronic devices. The report concludes that consumers use AI to research and compare, but keep the final decision.
In 35 seconds
- Only 11% of U.S. consumers surveyed by Gartner would let AI decide the purchase for them.
- 31% would accept AI narrowing options for household items and 28% for personal electronic devices.
- The study surveyed 322 U.S. consumers in January 2026 and was published in May of that year.
IASummary generated by artificial intelligence from a story by El Ecosistema Startup. It may contain errors: the original source prevails.




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