Allianz Partners automates 50% of roadside assistance calls with AI

TechnologyInternationalCorresponsablesOct 21, 2026, 2:35 AM35 s readAI summary

Allianz Partners fully handles 50% of its roadside assistance calls with artificial intelligence, according to Marta Peña, its Global Digital Manager for roadside assistance, speaking at the Customer Experience Live Show in Madrid. The company uses LLM-based voicebots and an omnichannel strategy that answers 97% of calls in under 20 seconds, automatically identifies and validates the policy in 99% of cases, and operates in more than 10 languages, 24 hours a day, across several European markets.

In 35 seconds

50% of roadside assistance calls are now fully handled by AI
97% of calls are answered in under 20 seconds, with no menus or waiting
Automatic policy validation via license plate reaches 99%

Read the full story at Corresponsables

IASummary generated by artificial intelligence from a story by Corresponsables. It may contain errors: the original source prevails.

IA
voicebots
seguros
atención al cliente
Allianz Partners

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Allianz Partners automates 50% of roadside assistance calls with AI

In 35 seconds

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