Banks adjust legal terms to avoid bearing the cost of AI agent errors
US banks including Morgan Stanley, JPMorgan, Bank of America and Citi have refused to assume the errors of AI agents acting on behalf of their clients, and the trend could spread to European institutions. Spanish banks' legal terms will incorporate the scope of these agents' actions, while Wells Fargo will apply from November 24 a clause deeming certain agent instructions authorized by the client. The CJEU ruled that for an unauthorized payment the provider must refund the amount by the next business day, unless there is a well-founded suspicion of fraud.










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